Shipping policy

Moxie Van Co. Shipping Policy

Last updated: 8/7/2024

Welcome to Moxie Van Co.! We are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand how we process and handle your orders.

1. Shipping Destinations

We ship to addresses within the United States and select international locations. If your location is not available at checkout, please contact our customer service team for assistance.

2. Processing Time

  • Standard Orders: Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Custom Orders: Custom or special orders may take longer to process. Estimated processing times for these orders will be provided at the time of purchase.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to suit your needs:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1-2 business days

Please note that delivery times are estimates and may vary depending on the shipping carrier and your location.

4. International Shipping

International shipping rates and delivery times vary by destination. Customs, duties, and taxes are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking number through our shipping carrier’s website.

6. Shipping to P.O. Boxes

We do not ship to P.O. Boxes. Please provide a physical address for delivery to avoid any delays in processing your order.

7. Shipping Delays

While we strive to meet our processing and delivery estimates, unforeseen circumstances such as weather conditions, carrier delays, or holiday periods may cause delays. We appreciate your understanding and patience in such situations.

8. Missing or Damaged Items

If your order arrives damaged or if any items are missing, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

9. Address Changes

Please ensure your shipping address is correct at the time of purchase. If you need to change your shipping address after placing an order, contact our customer service team immediately. Address changes after the order has been shipped cannot be accommodated.

10. Contact Us

For any questions or concerns regarding our shipping policy, please contact us:

Thank you for choosing Moxie Van Co. We appreciate your business and are here to assist you with any shipping needs.